FAQ
About our cars:
Where are your cars made from?
We source cars from around Asia to ensure that you get the best quality at the best price. It also depends on the make and model.
How long will my car stay charged for?
A fully charged battery should last between 1 -2 hours depending on the surface the car is riding on, the weight the child and the frequency of it being driven. The flatter and smoother the surface, the longer the battery will last. After 100 recharges, you will start to notice that you won’t be getting the same run time between charges, please get in contact with us for spare parts and we can quote you on the replacement and delivery of a new battery.
Please ensure that you DO NOT charge the battery for any longer than recommended hours (please refer to manual instruction provided). If the battery is charged for longer it will unfortunately cause permanent damage and you will need to replace it. You need to also ensure that you charge the battery at least once a month when not in use.
Can I leave the battery on charge?
No, Battery charge time must not exceed recommended charging hours or permanent damage to the cells will occur. The battery should also be charged every month when not in use.
How fast will my ride on car go?
This will depend on the battery power. A 6 volt battery will operate the ride on at about 5kmph. A 12 volt will go about 7kmph.
What are the best surfaces for my ride on car to operate on?
12 Volt ride ons will go on most surfaces (tarmac, grass, gravel etc) 6 Volt ride ons are more suited to the harder tarmac surfaces but will operate on grass at a slower pace. Avoid uneven surfaces with more than 15 degrees height.
My Car doesn’t look exactly as shown in the picture?
To meet the global demand for these cars we have to use a number of different suppliers. We aim to keep the design as uniform as we can but some of the stickers used or small details may vary from car to car.
We are also adding new features all the time and so the noise on horns or preset radio music may differ also.
My car has minor defects to the body work?
We work with all of our suppliers to help them manufacture the best product they can and still keep a great price for our customers. During the intricate manufacturing process the plastic has to be bent and molded which means the cars will have small indentations, light scratches and pressure marks on the body work where the machines are used. This does not affect the overall look of the car and they are great value for money and are packed with features such as, lights, remote control, music systems and more.
Warranty, Assembly & Repairs
What warranty comes with the car?
We offer a six months’ parts replacement warranty only. In the event of a particular part failing, we will supply the parts required free of charge. In the event of an item not working after replacement parts are installed, the purchasee is responsible for the cost of returning the item to us. Postage costs will not be refunded by us. Batteries and chargers are not covered under the warranty and they must be handled and charged correctly.
Do you repair ride-on cars? (outside warranty)
If you are having trouble getting your car going, not to worry, we can tune up your old ride-on cars. Our price for an initial investigation is $30, and we won’t go ahead with repairs until we give you a quotation on required parts and labour. Please contact us for full details.
